During a meeting this past weekend I once again had the chance to interact with local government officials from all over the country. I attended an excellent session on social media, mostly to see the reactions and hear the questions from meeting attendees. What I heard from them was the same thing I had beenRead… Read more »
This week, we read Clay Shirky’s Cognitive Surplus Why I assigned this book There are a few different kinds of value that government agencies can wring from social media. The first is simply to use it as a venue for engaging citizens. Another is to listen to citizens as they talk to one another. StillRead… Read more »
Gadi Ben-Yehuda The Necessity of Government Digital Service. From across the pond comes this blog post by Carl Haggerty, “Does local government need a local government digital service?” Though the post (as its name implies) focuses squarely on local government, the lessons are applicable to all levels of government, and the answer to the title’sRead… Read more »
Below is an excerpt from an article Bill Wiley and I recently collaborated on in the FELTG newsletter. We discussed some of the pitfalls social media sites present for federal employees, and developed a list of items to considerer when using social media. FELTG’s 7 Tips for Social Media Users 1. Don’t access your personalRead… Read more »
People and organizations are flocking to social media. Governments are no different. These channels are perfect opportunities to promote your mobile app solution. Note: This will be much more effective if you have a dedicated landing page with instructions to download your app. CitySourced has assets and copy which we can provide you in buildingRead… Read more »
We all like to think that we are trendy hipsters (well some of us) and getting on down with the kids. No more cliches please (Ed.) O.K. then how many of these social media sites do you use? Be honest, when I say use I actually mean use, not just that you have heard ofRead… Read more »
Gadi Ben-Yehuda It’s spring (meteorologically), when many people are thinking about getting engaged. By which I mean: citizen engagement, employee engagement, and engagement in and through social media. A Ladder or a Continuum. On the blog Bang the Table, Cripsin Butteriss dusts off his papers on citizen participation and shares Sherry R Arnstein’s “Ladder ofRead… Read more »
This week I sat in a webinar hosted by GovDelivery that featured “GovGirl” Kristy Fifelski. The title of the presentation was “You’re on Social Media…Now What?” Kristy walked through great examples and provided a handful of interesting case studies of social media from the state, local and federal level. You can listen to an archivedRead… Read more »
This week, we read Farhad Manjoo’s True Enough: Learning to Live in a Post-Fact Society Why I assigned this reading This is the first book we’ve read that throws some cold water on social media in government. The central thesis–to which we’ve all been exposed–is that people have pretty much made up their minds aboutRead… Read more »
Welcome to Twitter Following you: 425… Refresh 427… “Yes!” Refresh 419… “Wait what? Who unfollowed me and why?!” It happens, many times it’s just bots coming and going, but occasionally something distasteful or obnoxious was posted; other times it’s just because of consecutive uninteresting posts. So what’s driven you to click the unfollow button forRead… Read more »