Managing Multiple Crises Through Communication
To successfully manage digital communications, municipalities need to know who to target with each message and how to reach them.
Social Media
How Coronavirus has Changed the Way Cities and Residents Communicate on Social Media
A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.
Slide Into Our DMs: TSA Welcomes Social Media Traffic
AskTSA has had more 1 million social media engagements. It lives on Twitter, @TSA, and Facebook Messenger, and the account is monitored by TSA agents.
Develop Your Social Media Skills
GSMCON is priced for government budgets, and is the most comprehensive social media training event for government. Make plans to attend this year’s virtual conference!
3 Steps Toward Establishing Your Personal Brand
Building and broadcasting your personal brand can help you network efficiently and open yourself up to new opportunities.
The Customer is King in Government CX
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
What Government Agencies Need to Know About Emoji: Part 3
While emoji have become commonplace, using them to enhance messages has become more nuanced and, sometimes, complicated. Let’s look at some issues that emoji enthusiasts in government should know about.
New Friend Request: How Government Can Use Social Media to Connect with Citizens
Government agencies need to keep their social media tactics fresh to stay connected with their constituents.
Are You Attending This Year’s Government Social Media Conference?
The Government Social Media Conference (GMSCON) is the only major social media training event in the United States specifically designed to educate cities, counties, states and federal agencies on social media best practices.
How You Can Better Use Social Media in Government
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.