A few months ago, I was approached by a university and asked if I could teach a Social Media class. Though I have not committed to teaching the class (those of you who grade papers will know why), I have put together a rough outline of what I’d like to cover, how I’d structure theRead… Read more »
It’s that time of the week again. It’s the… Friday Fab 5! Happy Friday the 13th. Yes, it is that special day which we all secretly dread yet again, but I wouldn’t worry too much. Last I heard, reading the Friday Fab 5 is supposed to give a person extra luck on days like this.Read… Read more »
In an effort to regain the public’s trust and fix their reputation, the National Air Traffic Controller’s Association (NATCA-the nation’s largest union for air traffic controllers) is turning to social media for help. Via a brand new video posted on YouTube earlier today, a group of experienced air traffic controllers from around the country explainRead… Read more »
Previously, I’ve written about State’s new social media portal, Corridor, and some of the ways its administrators can measure its success. Today, I want to explore the features of the site, some potential features IRM’s eDiplomacy office may want to add in the future, and how each of those features can be used by StateRead… Read more »
I read with interest Dan Slee’s blog post “Linked Social: Eight steps of social media evolution in local government” and whilst I agree with Dan I commented on his post with a slightly different perspective. I recommend that you can read the post directly but I have included a bit of my comment below: WithRead… Read more »
Last week, I wrote about Corridor, the State Department’s new internal social networking portal. This week, I want to examine some ways that its administrators can illustrate to their leadership that their investment in Corridor is returning results. Here are the top four metrics I think they should look at: Membership and activity – especiallyRead… Read more »
When Twitter launched in 2006, it would have been impossible–perhaps even irresponsible–to predict its success or the ways in which people would use the platform, shape its language, and through it, change the social media landscape. Over time, the people who used Twitter helped identify the most valuable features (hashtags, anyone?) and its most relevantRead… Read more »
For the past couple years when I conducted training for agencies on the use of social media in government, I cited the GovGab Blog as one of the benchmarks for government blogs. With recent changes, I just can’t do that anymore (sorry to my friends at GSA – still love you all ;-). In fact,Read… Read more »
9:30pm last night USDA launched their Department-wide website redesign. From the beginning, they set out to tackle quite the challenge: Here’s what they faced: Do completely in-house working with a limited budget/resources Design an easy to navigate homepage to get citizens to the right place, and on their way effectively and efficiently Coordinate with 29Read… Read more »
This Thursday, Fort Bragg is trying something new: live interaction with citizens via Facebook. Here’s an excerpt from an article in the Fayetteville Observer: Fort Bragg leaders will answer questions live Thursday on Facebook, the popular social-networking site that until 2009 was blocked on many military computer networks. “We’re hoping specifically to have interaction withRead… Read more »