Improving Service With Citizen Personas
Personas do take some time to develop, but time spent thinking about your end customer is definitely time well spent.
IBM Fully Authorized to Provide Highly Secure DoD Cloud
In an exciting progression of our IBM Cloud announcement in February, the Defense Information Systems Agency (DISA) has recently provided IBM with a full Provisional Authorization for the IBM Cloud Managed Services for Government (CMSG) Department of Defense (DoD) Cloud Service Offering through August of 2019. This update extends IBM’s previous authorization, and enables theRead… Read more »
Kneeling for the National Anthem While Standing Up for Patriotism
What we forget about Kaepernick’s constitutionally protected right to freedom of expression is he is following a long line of people of color athletes who have protested the “Star Spangled Banner.”
TSP Talk Weekly Wrap Up
Stocks rallied Monday which was a rebound after the sell-off the previous Friday; not all of Friday’s losses were erased but it was a plus for the bulls. However the Monday gains were erased Tuesday and the rest of the week contained choppy action with some gains on Thursday, as a result of weak economicRead… Read more »
Don’t Kill Passwords: Build a Secure Infrastructure!
Don’t kill passwords because the industry is confused between password authentication and password management.
Leadership Lessons from Telework
One of the most interesting things I’ve observed about telework is that it shines a bright spotlight on leadership and supervision in an organization.
Accented, Brown and Culturally Aware in the Workplace
“When we draw on the wisdom of a workforce that reflects the population we serve, we are better able to understand and meet the needs of our customers-the American people.”
How to Stop Insider Threats at Your Agency
External threats may be more sensational — the sophisticated hackers who troll our networks phishing for a way in are often the headline-grabbers — but for many federal network administrators, the biggest threat may be sitting right next to them.
Which Federal Employee Benefits Will LOWER Your Taxes?
Tax planning puts you in the driver’s seat. Instead of scrambling to minimize taxation at the end of each year (or before April 15th of the following year), tax planning allows you to see today’s tax options compared to future tax options.
Sleep Your Way To A Better Work Day
As someone who sometimes struggles with sleep deprivation, I can honestly say that quality sleeping is just as important to our careers as learning how to use the latest piece of software.