Who Do You Know? The Third Step in the Innovation Process
Knowing people is about gaining an understanding of people’s thoughts and needs by listening, observing, interacting and analyzing.
Media Has Evolved. Government Needs to Catch Up
While social media can be empowering, the same tools enable falsehood and lies to spread faster and farther than ever. How did we get here, and what should governments and citizens do about it?
The Rewards of Taking More Risks
Is there a way to cultivate being more of a risk taker if you don’t have a personality that trends that way? Let’s assume for a moment we’re not talking about reckless risk taking, but rather simply getting out of your comfort zone. Here are a few benefits to think about.
The Pressing Case for Driving Innovation in Government
We need new criteria in government job circles. We must look for and reward innovative thinkers and realize that performance is not a zero-sum game. We must look for ways to engage in continual learning on the job, recognizing that this is a key component of innovation and creativity.
Software Defined Network (SDN): Most People Miss the Point
I get asked about software-defined networks (SDN) quite often and at this point I sort of expect that most people have no idea what it means. Yeah they can explain that SDN stands for Software Defined Networking, but then they quickly go on a rant explaining the virtues of OpenFlow[1] and how managing physical switchesRead… Read more »
Trump’s Presidency and Public Health: What’s Next?
Donald Trump’s presidency brings along with it a Republican majority in the House and Senate, concern over the Affordable Care Act (ACA) and the impact of his presidency on global and public health
Interview Taboos: What Are They and How to Beat Them
Sometimes we assume that all the “interview urban legends” will sneak up on us and prevent us from getting to the next step. It may help to know some of the “interview taboos” and learn how to move beyond them.
Taking Time to be Thankful
This November has been a doozy. In fact, given the tumultuous election season we have just come through, this November might be more necessary for reflection and gratitude than ever.
Facilitate Change for CX, Don’t Manage It
Citizen experience presents a significant change to agencies, requiring the response of building service cultures that provide high-quality experiences. Perhaps this water metaphor can provide a new way of thinking about how we need to respond.
Does the Federal Employee Viewpoint Survey Matter?
The Federal Employee Viewpoint Survey (FEVS) is a weird animal. Some in the federal sector hail it as the most important document since the Emancipation Proclamation. Others ridicule it as a huge waste of time and one of the biggest sources of pollution in the federal swamp.