Research 1. Strengthening agencies customer service efforts (10/27/2010) – GAO surveyed 13 government services within major agencies and found each had established customer service standards. Although the standards exist, many were not made available to the public or were difficult to find. http://www.gao.gov/products/GAO-11-44?source=ra 2. Innovation doesn’t happen by accident (07/2010) – Center for American ProgressRead… Read more »
Take a moment and look around your personal office space. Now look at your computer and notice what your desktop icons are and what programs you have open. According to Richard Ogle, the books, documents, computer programs, and other work aids are parts of our extended mind. We create documents, spreadsheets, whatever to offload ourRead… Read more »
Welcome to another blog. I am a retired Senior Executive (GSA) and the author of a recently published book, Confessions of a Government Man: How to Succeed in Any Bureaucracy. This post is another book excerpt, where I discuss an application of one of my many “rules.” This episode is a perfect example of manyRead… Read more »
We are developing a new sales process. My client has a desire to attract a potent source of referrals. The more we talked, the more I realized that aiming for referrals would probably make the campaign maybe one tenth as effective, friction while going from Point A to Point B to Point C. We hadn’tRead… Read more »
Quite possibly, if left unchecked this may become the focal point of workplace complaints, grievances and charges! I’m talking about Bedbugs. Employers and their HR teams now have to worry about their responsibilities to maintain a bedbug-free workplace. While there are no regulatory provisions to provide a bedbug-free workplace, Occupational Safety and Health Administration’s statutoryRead… Read more »
When I migrated my blog from wordpress.com to my own self-hosted environment I used the move as an opportunity to become better acquainted with various WordPress plug-ins. I wanted to share some thoughts on my current favorites. WP Customized Greetings. I wrote about this plug-in which allows you to customized a greeting message, based onRead… Read more »
The 100 best signs at the Rally To Restore Sanity and/or Fear
Check out my Halloween video on Proposal Horror Stories: http://www.ostglobalsolutions.com/blog/?p=803 I am sure you can relate to these, and have lived more of your own proposal nightmares… If you have more chilling stories, please share them with me. Also, don’t forget to check out our training workshops coming up a little over a week: “TheRead… Read more »
Recommendations are increasingly important with written social media. LinkedIn is my primary driver, but those recommendations are so good they deserve a wider audience beyond my LinkedIn connections. I think my recommendations are better than any brochure or resume I could write. Customers describe us differently, and their perspective may be more valuable to prospects.Read… Read more »
Social Justice: Bringing Light to Our Darkness Ron Manderscheid, PhD Executive Director, NACBHDD As our nights lengthen into fall, darkness has also descended upon our country’s dialogue on National Health Reform. Positions have hardened, and the gulf has widened among our points of view. In this period of uncertainty, it is useful to revisit theRead… Read more »