Acendre’s blueprint for improving federal employee engagement utilizes data and people analytics to augment the “people interaction” piece of employee engagement. People analytics allows agencies to glean the information that spots trends, identifies opportunities and calls out problem areas for correction. A key area of focus and expertise for Acendre is business intelligence and analytics… Read more »
Attracting and retaining talent is a challenge for many public sector organizations, especially in light of an aging workforce and an upsurge of retirees. One effective method to uncover the reasons employees jump ship, be it to the private sector or elsewhere in the public sector, is the exit interview. What is an exit interview?Read… Read more »
Many of us govies spend a lot of time at work surrounded by drab-colored cubicle walls with limited privacy or personal space. Although I long for the day that I will have a door and dream for the time when I will be able to control my own lighting (bye-bye harsh fluorescents), I have foundRead… Read more »
In my recent posting on ‘ceiling diplomacy‘ I gave names to elements of office dynamics. Below I‘ve provided a list of additional words that fit the bill. The below terms, definitions and usage will help you communicate your frustrations about office politics more effectively. 1) me-signments (noun) – Assignments you’ve taken upon yourself (i.e., FamilyRead… Read more »
For four years, many have been eagerly awaiting cross-agency action on President Obama’s 2011 executive order streamlining service delivery and improving customer service. The U.S. General Services Administration (GSA) recently launched the pilot of Feedback USA to help agencies meet that goal. But, does Feedback USA look like it’s going to be worth the wait? Feedback USA is adding customerRead… Read more »
Digital marketing is constantly changing, and to keep pace we’re always researching trends and noting best practices. “Inbound marketing,” a relatively new marketing approach, is gaining popularity because it is cost effective, efficient, and mutually beneficial to organizations and their audiences. It is about drawing people in through quality content and multi-channel engagement, and moving them steadilyRead… Read more »
Too many times have I seen decisions made in the ivory tower of local government fall flat in their operational implementation due to lack of input into the design from all the customers. The old way of thinking and functioning as government trumps a progressive and modern approach to creating an amazing and impactful program.Read… Read more »
There can be a lot of stress at the end of summer. Fall’s coming on fast and that means the extra work of end-of-year campaigns and deadlines, year-end reviews, Election Day, and the holiday season. The blissful summertime quiet of your office is vanishing as your coworkers return from their vacations. And, perhaps your boss has suddenly stopped procrastinating about year-end planningRead… Read more »
Staying in the same job for your entire career is not a typical scenario for most government workers, making interviewing for jobs a necessary evil. Believe it or not if you prepare correctly, you can blow away the competition and never again be caught unprepared during an interview. In last week’s post about writing aRead… Read more »
Project managers navigate through uncharted waters, which can be exciting and/or challenging. The Business Dictionary defines project management as the body of knowledge concerned with principles, techniques, and tools used in planning, control, monitoring, and review of projects. My definition is a person who wears many hats at any given moment. I am networking with more tenured projectRead… Read more »