10 of the Funniest Yelp Reviews of Government

If you somehow haven’t heard of Yelp, it’s a website and app where anyone can review just about anything. People mostly seem to head to Yelp when they’re busting to share their glowing praise or their boiling rage. Now, as announced by DigitalGov, Yelp has a terms of service for official government use. Agencies can claim orRead… Read more »

How To Deliver Feedback Without Sounding Like A Jerk

One of the toughest parts of being a manager is delivering constructive feedback to your employees. You have to strike a delicate balance between putting them on the defensive, and being so vague that your feedback doesn’t sink in. How do you make sure your feedback gets heard – and taken to heart? Much dependsRead… Read more »

3 Tips to Maximize Customer Interactions at Exhibits

I represented the agency’s tourism office at the Ohio State Fair this past weekend. What a ride (in a literal and figurative sense). We discussed our strategies and goals to ensure consistent messaging. At the fair, we presented our newest calendar of events, hiking maps, and travel guides. Some tech-savvy users download the app on-site.Read… Read more »

Photo of large flag unfurled across the Grainger Stadium infield during the National Anthem prior to opening game

Why It’s Time for the Government to be Part of the Public Conversation about Health and Health Care

While we are not in control of the conversation, government workers can still listen and contribute to it. We can seed it with facts and ideas. We can respond to questions. We can be human, even as we maintain a thoughtful and focused public presence. All by leveraging the power of online communications.