Top Takeaways from Some of the Best Fed Twitter Feeds

Continuing my review of federal agency/department use of social media, this week I’m looking at Twitter (missed the Facebook review last week? Check it out here). After reviewing more than 100 Twitter feeds, I learned a lot. Some agencies tweet too much. I know a lot of that is personal preference, but I find itRead… Read more »

Are Any State Governments in the U.S. NOT Corrupt?

“Are there places in America where the outwardly self-virtuous might be able to act in a not-so-obviously-seen amount of on-the-job mischief, and not get caught? Jorge Martinez-Vasquez admits in his world-acclaimed book, Fighting Corruption in the Public Sector, that “corruption is notoriously hard to measure in a precise way.” Findings presented within this report may… Read more »

Are You Choosing Empathy?

There has been quite a bit of conversation about empathy over the past few years. Studies show its benefits in improving relationships, team dynamics and the social development of our children. At the same time, a body of research reveals that empathy often fails when needed most, like after large scale disasters and with peopleRead… Read more »

4 of the Biggest Logo Flops by Government

New logos are far from easy. Government agencies may feel like they have it easier than global brands are so closely tied with their logos. In our online, social, attention-strapped world, a strong, memorable logo can help an agency connect with constituents, gain credibility, and accomplish its goals. A well-conceived, beautiful logo and a thoughtful process that makesRead… Read more »

3 Reasons to Get a Master of Science in Leadership

While a Master of Science in Leadership is a relatively new degree, in a very short time it is being perceived as a 21st century alternative to MPA degrees. MS-Leadership is a course of study that offers participants an opportunity to enhance their experience and leadership skills. Organizations recognize that using personal and creative approachesRead… Read more »

Why We Just Can’t Agree On “Alphabet”

A question about why Google would defocus attention from their tremendously valuable name and initiate a whole new one prompted me to write a blog post yesterday and some additional thoughts today. Here’s the original question on Quora with a link to all the current answers. For the convenience of my fellow “brand geeks,” please see the follow-upRead… Read more »

An Engagement Bridge to Nowhere

Last month in response to a Congressional request, the General Accounting Office released Report GAO-15-585 under their Federal Workforce section entitled “Additional Analysis and Sharing of Promising Practices Could Improve Employee Engagement and Performance.” The GAO was asked to review how the Office of Personnel Management (OPM) was doing in improving federal employee engagement. TheRead… Read more »

Driving Customer Satisfaction in Cities

After slogging through the Great Recession, cities are making a comeback in a big way. Residents have been flocking to urban areas across America to take advantage of jobs, parks, convenience and amenities. Population growth in large cities exceeded 1% on average from 2010 – 2013, and cities gained more residents in the first few yearsRead… Read more »