Stocks were green across the board for the week as investors celebrated the Feds policy statement Wednesday. The week started with a strong open on Monday gapping above Friday’s close of 2053 which couldn’t even fit of the chart. Stocks gapped down Tuesday and again Wednesday as traders were tentative about the Fed’s policyRead… Read more »
Chris Dorobek’s March 18, 2015 program, “The Lowdown on Digital Services,” didn’t focus on innovation, but his guests’ ideas were all about it. Martha Doris, Rick Parrish, and Hannah Moss described Federal Government efforts to improve customer experience. Their comments about value as the point of a good customer experience are what innovation is supposedRead… Read more »
As government leaders, we place a high priority on serving the public well, and rightfully so. But often our customers not only external to our organizations; our customers are often our colleagues in the next office, or in a nearby agency. These internal customers deserve our best customer service, too. What does really great internalRead… Read more »
Pay more attention to what you are clicking. Smart computer habits prevent mass network disruption.
When I was working as a house manager at a regional theater, I used to ask concessions stand interviewees what their second favorite Disney movie was. It always caught people off guard – it’s not something most people can answer off the top of their heads – and got at the heart of the interviewee’sRead… Read more »
If you’re like most people, interviews may cause some anxiety. These tips will help you shake off your nerves and deliver a knock-out interview.
Just a few years ago, infographics seemed to be the hottest type of content online. Lately, the shine has worn off as bad infographics inundated the internet. High-quality infographics still can rise up from the flood of drivel. Infographics are not inherently bad. When infographics are designed well they simplify complex information and can make boring topics interesting. Eye-catching visualsRead… Read more »
Gummy bears, double-stuffed Oreos, birthday cake, buffalo wings, chocolate chip cookies from Costco, Taco Bell and homemade fudge – yes please! No I’m sorry, I actually meant to say no thank you (but in my heart I still meant yes). These are just a few of the goodies I’ve encountered on a regular basis atRead… Read more »
Starbucks CEO Howard Schultz has asked employees at his 7,300 stores in the U.S. to voluntarily write #RaceTogether on their coffee cups of their customers as a window to talking about inclusion with his baristas. While he should be commended for his corporate responsibility to initiate conversations with customers on race relations, his approach addressesRead… Read more »
A vacation is having nothing to do and all day to do it in. ~ Robert Orben By the time you are reading this, my husband and I will have returned from a weeklong vacation in San Francisco, California. I love taking vacations. There is nothing like decompressing and relaxing from the busy and oftenRead… Read more »