My Leadership Sweet Spot

Leaders must be learners and last week I completed the Healthcare Leadership Development Program. It was great program focused on each of us as individual leaders, the healthcare environment we operate in and leadership in crisis. As a wrap-up, each participant was asked to share a three minute success story.  Not quite Ignite style (wouldn’tRead… Read more »

Failure Résumés: A Training Guide for Success

Who says your failures can’t lead to success? Employers it seems. We are fond of saying, “Failure is not an option.” And, “when it’s rough, the tough get going.” That may be a positive result of the United States unemployment situation and lagging economy. Today’s unemployed may have failed in nailing a specific job orRead… Read more »

Trust Me. I’m a Digital Immigrant.

I admit it. I didn’t know much about Marc Prensky or his 2001 article on digital natives until about, oh, 2006. Though I find his article fascinating and the conversations and research that it sparked equally interesting, I want to bring a slightly different and lighthearted perspective to this conversation. I have found that there isRead… Read more »

Keep Service Levels Up by Improving Revenue Streams

As consumers, we expect service, don’t we? When service lessens or is taken away from us altogether, we struggle to comprehend it. As a recent example, I went to the pharmacy the other day and learned that I couldn’t pick up my prescription since the pharmacists were out to lunch. “Who takes lunch anymore?” IRead… Read more »

5 Mistakes You’re Making in Your Job Search

Even though the outlook’s been a bit sunnier lately, it’s still a tough job market out there. Recruiters and hiring managers are still getting dozens – if not hundreds – of qualified applications for each position. If yours has been getting lost in the shuffle, or you’re not getting any calls back after interviews, you may beRead… Read more »

Student Aid: Pioneers in Managing Risk

The Office of Federal Student Aid put in place the first formalized risk management framework in the federal government, starting its efforts in 2004. What does it look like? How did they do it? One former federal leader, Todd Grams, observes that agencies that ignore risk are actually creating risk. Not surprisingly, there has beenRead… Read more »

Taking the Gloves Off: Leaders and HR

Human resources can be complex, confusing and exasperating. Communications between leaders and their human resources department don’t have to be. Unfortunately, they are. It’s time to step out of the ring and start working together. When human resources professionals live and breathe human resources everyday, they forget what it’s like outside the bubble. It’s easyRead… Read more »

How To Be Successful Without Even Trying (Well, Almost)

My mother always said I was a schmuck. “All of the women in our family are,” she says. “We work like animals, and what does it get us? Nothing.” We call this the “Coopersmith gene,” for my grandmother Muriel, may she rest in peace. Grandma had a heart attack in her early 40’s, shoveling snow offRead… Read more »