Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
Big data, as it’s called, has taken over government and forced agencies to piece together policies and practices that will allow them to manage all of their incoming information securely.
Cloud migration is more than just a technical change. It is a transformative process that moves beyond the traditionally accepted mindset of infrastructure as a physical asset.
We are not all doomed to a lifetime of anxious, hurried unproductivity. A few simple steps can save us from ourselves, and the avalanche of work crashing down on us.
Agencies that replace paper forms with digital self-service solutions, streamline static PDF forms and digitize end-to-end processes can expect big gains.
Why do agencies want to move to the cloud in the first place? There’s a perfect storm environment that’s making migration happen.
SAP’s Chris Atkins explains how modernization can help government solve problems with evidence and maintain a citizen-centric focus.
Open source technology and developments allow governments of all sizes to launch applications that can immediately provide business returns, communicate with one another and find tailored, innovative solutions.
If your modernization plan is lacking visibility and vision, it will not succeed. Just like with any other journey, if you don’t know where you’re going, you might get lost.