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Cloud, Digital Government

How Can You Securely Connect the Remote Gov Workforce?

How can agencies take advantage of technologies like the cloud and securely manage data while also considering the needs of remote workers?

March 21, 2019
Sherin Shibu
One Comment

Tags: digital government, Forcepoint, online training, RECAP, remote, telework

Citizen Engagement, Cloud, Digital Government

Delivering Modern Digital Services to the Citizen with Transparency and Measurement

As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.

March 20, 2019
Catherine Andrews
One Comment

Tags: CX Virtual Summit 2019, New Relic

Citizen Engagement, Digital Government, Mobile

Making the Most of Your ‘Mobile Moment’

Government websites on average now handle more than 20 million users daily, with about 48 percent of traffic on federal websites coming from mobile devices.

March 20, 2019
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Mark Hensch
2 Comments

Tags: carahsoft, CX Virtual Summit 2019, mobile

Citizen Engagement, Digital Government, IT Modernization

People-Centered Government: Integrating CX in Digital Transformation

Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?

March 20, 2019
Sherin Shibu
2 Comments

Tags: adobe, CX, CX Virtual Summit 2019, digital transformation, NSF, social media

Analytics, Big Data, GIS

Overcoming Homelessness With GIS

Geographic information system (GIS) technology captures, organizes and analyzes geographic data for public servants trying to improve their communities.

March 14, 2019
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Mark Hensch
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Tags: Esri, geographic information systems, GIS

Learning, Professional Development

Elevate Your Public Speaking Skills

“Becoming an Effective Public Speaker” was an online training hosted by GovLoop to help you transform your public speaking skills to connect with any audience.

March 13, 2019
Sherin Shibu
One Comment

Tags: Presentation, presentation skills, professional development, professional skills, public speaking, speech

Citizen Engagement, Cloud

Meeting CX Expectations with Cloud

How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.

March 7, 2019
Sherin Shibu
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Tags: cloud, customer experience, CX, Genesys

Cloud, Communications, Digital Government

The ‘True Mobility’ of Unified Communications

Unified communications (UC) provides a unified experience and interface for users regardless of the communication medium being used.

March 5, 2019
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Mark Hensch
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Tags: Avaya Government Solutions, cloud, unified communications

Digital Government

How GIS Can Catalyze Emerging Technologies

How can government agencies work smarter? For one, they can use geographic information systems (GIS) to increase effectiveness and management and go further by combining GIS with the Internet of Things (IoT).

February 28, 2019
Sherin Shibu
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Tags: ArcGIS, GIS

Career, Learning, Professional Development

Reclaim Your Time: How to Boost Personal Productivity

Do you feel like you don’t have enough hours in the day to get things done? Here are several ways you can decompress and make time for the things that matter most.

February 27, 2019
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Nicole Blake Johnson
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Tags: Productivity, Professional Development VS 2019

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