Digital First Strategy: Win-Win for Residents and Local Leaders
A digital-first strategy that prioritizes accessibility and phased technology adoption can modernize services while ensuring no resident is left behind.
Operational Resilience: The Next Phase of Government Modernization
Modernization has traditionally focused on upgrading technology, but today’s risk environment demands a broader priority: operational resilience.
Why Public Information Officers Use AI Citation Registries
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
AI Can Create Convincing Illusions. Governance Protects Public Trust.
AI offers enormous potential to help agencies and institutions work more effectively. But those benefits only materialize when AI is used within a framework of strong data governance.
How Can Your Digital Experience Support Crisis Response?
When emergencies strike, your constituents turn to government websites, apps, and digital services for fast, clear, and reliable information. Can your current digital experience support a robust crisis response? During our latest CX Community of Practice, we welcomed Jamie Biglow, Project Manager, Safety Security Division, CNA Corporation, to discuss practical ways to strengthen your crisisRead… Read more »
Get Better AI Outcomes Through Information Governance
In this video, Iron Mountain’s Fred Pulzello and Ronald Sodano discuss how better information governance can strengthen AI strategies.
Overview of Workplace Mission Statements
Each government agency needs its own mission statement — to help guide the agency’s direction, motivate employees, and encourage critical thinking. Learn more about the critical importance of effective mission statements.
Playbook for Preventing Hybrid Physical-Cyber Attacks (Part Two)
To fend off combined threats to physical and cyber systems, public agencies need more than incremental improvements to their legacy processes and systems. They need an advanced approach to visitor management, as Part 2 of this two-part series explains.
When Incentives Sound Good in Theory but Flop in Reality
A parking spot, extra cash, and bragging rights. To leadership, it was the perfect incentive. To the team, it was just more work. Here’s what happens when leaders assume everyone wants what they want.
The AI-Driven Tools That Transform Service Delivery and Workflow Efficiency
In this video interview, Luke Norris with Granicus discusses how agencies can deploy new AI technology to enhance service delivery and internal operations.
Lead, Learn, and Connect at NextGen 2026!
If you work in government, you know how important it is to keep growing — not just for your career, but for the communities you serve. That’s exactly why the NextGen Government Training Virtual Summit was created: to bring together driven, mission‑minded public servants who want to learn, connect, and take the next step inRead… Read more »
A Public Agency Playbook for Preventing Hybrid Physical-Cyber Attacks (Part One)
Government agencies increasingly face threats that combine physical and cyber risk, and need an advanced visitor-management approach to overcome them.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.