When Data Drives Efficiency: Two Case Studies
Agencies are using data to drive operational efficiencies. Learn how Chicago uses data to improve food safety and how data gives nuclear regulators better insight into facilities needing repair.
Dynamics of Trust: A Community-Based Perspective
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
Social Stories Can Benefit Your Community
Government agencies can improve their services by creating social stories that help people understand specific scenarios.
Icebreakers: Fostering Community and Improving Work Relationships
Icebreakers at the beginning of meetings can foster a sense of community. This article explains why and explores several options, including “Two Truths and a Lie.”
Procurement in the Age of Prompt Engineering: Why Governments Still Buy Like It’s 1999
Agencies seek AI transformation but still use procurement systems designed for the last century. To fix it, embed agility and accountability into every acquisition.
Bureaucracy vs. Bandwidth: The Global Struggle for Public-Sector Talent in the AI Era
Governments worldwide are chasing digital transformation while trapped in legacy hiring, training, and leadership systems that can’t keep pace with innovation. To lead in the AI era, senior executives must commit to a Digital Workforce Compact that prioritizes agility, learning, and trust over bureaucracy.
How Plain Language Can Help Improve Your CX
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »
The “AI Air Gap”: Why Governments Are Digitizing Without Integrating
Governments are racing to adopt AI, yet many struggle. In 2026, success will belong to those who invest in trust, interoperability, and shared purpose.
Creating a Culture of Continuous Improvement in Government
Continuous improvement in government isn’t about perfection — it’s about progress. Small, consistent changes can lead to better outcomes for everyone.
How Offices Should Address Workplace Bullying
What should an organization do about workplace bulllying? A good policy and zero-tolerance approach may be the right place to start.
Pardon Me – Do You Have a Spare Qubit?
The basic unit of quantum computing, the qubit, sounds like something you could buy one at a store. But it’s not. Here’s some background on quantum.
Change Leaders: Make Your Thinking Transparent!
It is not enough for leadership to do good work: They also need to talk about what they’re doing to build trust and buy-in.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.