How You Can Understand Change Management in Government

To learn more about change management programs in government, we recently surveyed 312 public-sector employees regarding their current change management initiatives. Check out this new infographic to explore the results of the survey and discover the effectiveness of a solid change management program.

14 Ways Going Paperless Transforms Accounts Payable

Accounts payable professionals play an important role in government. But too often, the volume of invoices, manual processing, and duplicate data entry result in missed discounts, late-payments and inaccurate accruals, costing government much-needed staff time and budget. With OnBase document management, or enterprise content management (ECM), government can automate processes throughout accounts payable departments. BelowRead… Read more »

How Telework Makes Better Bosses and Top-Notch Teams

I’ve learned a lot over the last seven years as a full-time teleworking employee – both as a manager and as a member of geographically-dispersed project teams. One of the biggest lessons is that telework forces both managers and team members to hone their communication skills and think more intentionally about the way they get… Read more »

How to Create Great Government Customer Service

GovLoop has partnered with RightNow to produce a variety of resources to help you and your organization excel in customer service. Excelling in customer service is no easy task, and with resources like the GovLoop/RightNow Excelling with Customer Service Guide, the Customer Service Hub and the infographic below, GovLoop and RightNow will help you masterRead… Read more »

How Many Open Government Projects Are There?

We’ve got a great Open Gov story (and tool) for you! Last year, former Deputy CTO for Open Government Beth Noveck reached out to GovLoop Founder Steve Ressler about leveraging the energy of community members to complete a gargantuan task: read through all of the Open Government Plans and compile a list of the hundredsRead… Read more »