Signs of Resistance in the Workplace

Learn how to identify and overcome signs of resistance to change in your organization.

Who Needs Process Improvement?

Process improvement can be difficult to implement in organizations where business has been performed the same way for a long period of time. Illustrating simple every changes that we make in our every day lives where we are improving process informally can sparking the discussion on how things can be different.

Millennials: It’s Time to Lean Forward

We will not lean right, we will not lean left, but we must lean forward. The Millennial voice, along with many others, is not being heard or represented in our Nation’s highest governing body.

Facilitate Change for CX, Don’t Manage It

Citizen experience presents a significant change to agencies, requiring the response of building service cultures that provide high-quality experiences. Perhaps this water metaphor can provide a new way of thinking about how we need to respond.

Inspirational Quotes to Help You Embrace Change

In times of transition, it’s important not to fear but rather embrace change and to keep an eye on the future. Here are some inspirational quotes to get you into that mindset.

The Folly of Fortifications in an Uncertain Future

Yesterday I got to play fort with my son for the first time in his young life. I loved seeing the joy in his eyes as he peered out at me from beneath the cushions on the sofa. As I watched him play, for a brief instant, I thought about how wonderful it would be… Read more »