Embracing Citizen Ideas to Fuel Innovation in Government
Your best resources for change and information aren’t money or time, it’s citizen ideas.
Posts Tagged: citizen engagement
Courageous and Creative Employees Propel Better Government CX
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
The Customer is King in Government CX
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
The Recipe for Innovative Government CX
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
You’re Invited to Put the Citizen First
You’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit: Putting the Citizen First on Wednesday, March 20 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT.
3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Increasing Efficiencies With Automated, Streamlined Processes
As demands on government increase and resources diminish, changes must be made to accommodate citizens and government employees alike. The required increase in efficiency can be achieved by introducing automated processes and better managing procedures in governments across the country.
Trust, Communication Vital to Citizen-Centric Approach
Citizen engagement is a large part of how success is defined in government, particularly on the state and local levels.
Hurdling Tech Barriers with State and Local Innovation
State and local government employees across the country have found themselves in the midst of a technological crisis: outdated infrastructures, higher citizen expectations and IT hiring challenges are just a few of the concerns being raised.
How to Use Social Media on September 11
There are many ways government agencies can use social media on 9/11 to speak to people in a thoughtful way that will be appreciated.