USAJobs has become synonymous with a poor customer experience (CX) despite their repeated efforts to improve, but prioritizing human emotion could be the key to improving CX.
Posts Tagged: digital government
Regardless of which role you play, the IT infrastructure is a key component in your city and your residents rely on you to protect, maintain, and improve it.
Increasing dependence on technology in day-to-day life has prompted governments to reevaluate their workflow processes.
How can agencies take advantage of technologies like the cloud and securely manage data while also considering the needs of remote workers?
Across vast geographies and with the scope of millions of people, DoD needs to individually serve each warfighter.
With a secure digital workspace, agencies can make their applications and data available to any employee on any device in any location.
Craig Orgeron, Mississippi CIO and former NASCIO President, spoke with GovLoop on Jan. 24 about his top priorities, cybersecurity, hiring, CX and other state IT initiatives.
Your website is your chance to make that first impression. How your customers view its design, navigation and content could be the difference between attracting new residents and businesses, or losing them to another agency.
For those of us who have worked in technology for a long time, we expect to see new buzzwords and phrases based on technology changes. Digital government is the latest catchphrase, but do we really understand what it means?
Cloud adoption helps state and local governments deliver stable, protected access to their networks from any mobile device.