Posts Tagged: digital government

Records Management: You Gotta Take Your Medicine

There are some really foul-tasting medicines out there – malaria pills and cough syrup especially come to mind. But even though it’s no fun to take your medicine, it helps, and it’s much better than being sick. Who actually wants malaria? Records management, like medicine, is not the most exciting thing, but it’s absolutely necessaryRead… Read more »

You Got the Right Stuff: Email Design Best Practices Checklist

Use this checklist of email design best practices to deliver messages that are not only tailored to your audience, but also look professional, function properly, and capture the attention of increasingly-busy and multi-device-connected constituents to invite opens, attract clicks, and inspire action.

Are We Individuals, Or Are We Really The Same?

Everyone has their own quirks and wonderful traits that make them just who they are. It’s part of what makes meeting new people so thrilling and exciting. But at the other end of the spectrum, we’re all human beings. We all must eat, drink, sleep to survive. At the end of the day, we’re reallyRead… Read more »

Tempe Transforms IT Customer Service

Located in southeast corner of Phoenix, Arizona, the city of Tempe is home to Arizona State University – and nearly 170,000 residents. To serve these residents, the city provides critical services such as fire, public works and police. And to help departments meet their missions, a centralized IT team supports city services. Looking to improveRead… Read more »

The 6 Foundational Elements of ECM

In the last few months, GovLoop has talked about the 10 benefits of going paperless and provided an Enterprise Content Management (ECM) crash course. ECM software allows organizations to manage their documents more effectively and automate workflows, helping remove tedious document management tasks to improve government efficiency. ECM’s six foundational building blocks include the abilityRead… Read more »

10 Benefits of Going Paperless

It’s no secret that paper-based processes power government services. Using emerging technology, agencies are moving traditionally paper-based workflows to digital applications. This means everything from processing benefit claims, to paying a parking ticket, or filing for a building permit can now be conducted online. Shifting workflows to digital provides efficiency gains to field workers, caseworkersRead… Read more »