The 5 Elements of Government Digital Transformation
How do you define digital transformation? Many people talk about the technology that enables transformation. But at a higher level, you might also say it’s about culture.
How do you define digital transformation? Many people talk about the technology that enables transformation. But at a higher level, you might also say it’s about culture.
Many of the flexible telework solutions that organizations rapidly implemented may become permanent ways of work.
Use these best practices to tackle digital transformation and build a technology roadmap for their future.
Agencies cannot serve citizens or achieve digital transformation without well-running and secure PCs. Old or sub-par equipment affects employee productivity, results in downtime and leaves agencies prone to security breaches.
Cloud can weave a rich data fabric for agencies, which works across clouds and on-premise data, and can help agencies understand their data.
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.
Though operations between the two sectors are very different, the public sector can still learn a few lessons in digital transformation from the private.
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?
This six step framework not only provides a way to understand current or completed digital transformation initiatives; it can also be used to plan and execute new projects.
Boston used to rely on inefficient and expensive processes for filing death certificates. Now, the city has a digitized system that improves customer experience.