Engagement is the name of the game in 2014. According to a recent GovDelivery survey of local, federal, and UK government agencies, forty percent of respondents named increasing stakeholder engagementas their number one communications objective this year. Better communication strategies lead to better stakedholder engagement, and more importantly, better engagement leads to more mission impactRead… Read more »
We’re excited to celebrate Independence Day tomorrow! This week government organizations across the U.S. are sending updates to commemorate the holiday. Check out some of the messages public sector organizations have been sending (both this year and in the past) to engage their stakeholders in new ways. And don’t forget to sign up to receiveRead… Read more »
By Kelsey Lund, Marketing Communications Specialist, GovDelivery How is the Department of Education using open data programs, email and social media to engage stakeholders? Check out the snapshot below of part of the panel session with Cameron Brenchley, Director of Digital Strategy for the U.S. Department of Education from this year’s annual Digital Communications TourRead… Read more »
“No” is often not the worst answer. No reply is the absolute pits. It leaves the asker hanging and sometimes unable to determine and/or implement an alternative plan. Yet this phenomenon plagues an increasing number of people in today’s world. Are too many people adrift in a Kafkaesque combination of a messy e-mail inbox and/orRead… Read more »
Cloud based communication and collaboration services help you ease into the daunting world of cloud-based services by using the most mature product. These products offer rich features at a low price without the hassle of managing the infrastructure. The major players are Google Apps for Government and Microsoft Office 365. I have used both andRead… Read more »
The second week of June is Email Week. To pay respect to my former “you’ve got mail” addiction, I’m focusing this week’s blog on email. I need to provide this caveat, any similarity to real person or real events is coincidental and for educational purposes only. Let’s begin. Imagine you are the sole survivor, theRead… Read more »
I recently returned from vacation with over 900 e-mails in my inbox. In today’s world that might make someone seem important, but a good chunk of these messages were unsolicited. Sure, I might have known the sender (or company), but I did not asked to be sent their list of upcoming events, special reports orRead… Read more »
Summary: Although social technology advocates have been calling for the death of email for several years, it’s still the dominant digital channel by which people in organizations communicate and collaborate. The role of email in our work lives should be reduced, however, both because of its own inefficiencies and the increased availability of better tools.Read… Read more »
Digital government goals are not just something that federal agencies in the US are striving for. In the UK, any new or redesigned service introduced after April 2014 will also have to meet a new Digital by Default standard. The Guardian notes, “Making the billion annual transactions between government, citizens and businesses “digital by default”Read… Read more »
A couple of days ago, I taught a webinar for GSA’s Digital Government University. Just wanted to share the URL for the presentation slides and a recording of the webinar, which lasted an hour.