I recently returned from vacation with over 900 e-mails in my inbox. In today’s world that might make someone seem important, but a good chunk of these messages were unsolicited. Sure, I might have known the sender (or company), but I did not asked to be sent their list of upcoming events, special reports orRead… Read more »
In this series of posts about feedback so far I have been talking about some external digital services. What about internal services? Surely you want some feedback on those as well? What kind of internal digital services could be relevant? Well, intranets jump to mind. So does your intranet allow colleagues to leave feedback onRead… Read more »
As state governments move toward total financial transparency, there is at least one place to look for information on how the states are doing in providing constituents with data on where money is being spent and what results are being achieved with the investment. Earlier blog posts have elaborated on the current ‘shortcomings’ of stateRead… Read more »
If you have been involved in anything with a social media component this past year, then you have no doubt heard people talking about social media metrics, ROI, ROE, etc. These are basically different measures that people are using to define success, or failure, in the use of social media channels. Not too long ago,Read… Read more »
Diabetes is a complex chronic disease, suggested to be caused by a combination of genetic, behavioral and environmental factors. According to the 2012 Behavioral Risk Factor Surveillance System (CDC), 8.1% of the adult population of Chicago is estimated to have diabetes, a trend that has remained relatively unchanged over the past ten years. In lightRead… Read more »
Motivation is tricky. Many great blogs like Doris Tirone’s post talk about the dangers of believing a supervisor alone can motivate someone to be more efficient. External (extrinsic) motivators like money or praise are helpful, but internal (intrinsic) motivators are stronger and salient. One of the tools I have found most useful to understanding intrinsicRead… Read more »
How many of you are supervisors who wish you were giving more feedback and recognition to your staffs? How many of you are employees who wish you were getting more feedback and recognition from your boss? Whatever side of the question you fall on, manager and employee engagement through feedback and recognition is an essentialRead… Read more »
A chain is no stronger than its weakest link, and life is after all a chain. William James To information security professionals, having a strong chain of policy, practice and architecture is indeed, life. The human factor is always the weakest link in any information security program. Why is that? People are our greatest asset!Read… Read more »
Our Office of Performance Management under City of Kansas City, Missouri (KCMO) City Manager Troy Schulte has managed an employee surveys over several years to identify where there are opportunities for internal service improvement. In an analysis of the responses to the open-ended questions, however, they have identified a few common issues that do notRead… Read more »
In part one of this two-part blog series, I described integrative thinking as simultaneously embracing two differing views or ideas, and considering multiple options while solving a seemingly “either/or” dilemma. This key leadership skill allows teams to break conventional “We have always done it this way” or “Let’s just go with the easy answer,” thoughtRead… Read more »