It seems like everywhere we look, we see big data calling our name. The profession of “data scientist” has been deemed the next hot job. Big data promises to solve all kinds of problems, from business logistics to tracking and treating diseases. These promises seem to have cropped up almost overnight. Think back to fiveRead… Read more »
In the virtual workplace of the future many high-performing millennials will be empowered by employers to decide when, where and how they work. These employees will be responsible for setting their own hours, as well as deciding if and when to physically commute to a traditional brick-and-mortar office. That is, assuming one still exists inRead… Read more »
If you have interns in your office, they have probably started working by now or will soon. Not only do they provide great work, former interns are your best ambassadors when they return to campus—they can help you recruit for next year’s interns, identify good candidates for entry level positions, and publicize the good thingsRead… Read more »
I wrote last week about the more automated kinds of feedback so here are some thoughts and ideas on direct user feedback. There are a number of approaches that we have followed so far: Usability testing In March we ran two days of user testing with people who use the NAO website. Many people wouldRead… Read more »
Gov.uk set an example and others followed In 2012, the Government Digital Service team launched a new home for the Cabinet of the United Kingdom replacing two sites: directgov and business link, and it was truly simple. No unnecessary imagery, homepage flashiness or marketing ploys. On gov.uk, you find information related to government services, andRead… Read more »
One of my favorite leadership experts, Robin Sharma, proposes an interesting theory called “Leading without a title.” Sharma uses this concept to explain a new model of leadership versus the old model. The old model of leadership was based on command and control. It was believed that change and real impact could only be broughtRead… Read more »
Some government research programs place a large emphasis on product development. At the same time, as government employees, we must be very careful not to appear to endorse any particular company or product. How can we reconcile these two concepts? One thing that probably doesn’t surprise you about being a government employee is that weRead… Read more »
I still remember looking longingly at the Safeway “Help Wanted” ads offering $9/hour to bag groceries while I slogged away at yet another unpaid government internship. Like most other DC-based grad students, I regarded unpaid internships as a rite of passage. Yet the trade-off — a rich, rewarding internship experience — was not always partRead… Read more »
Why is this important? The best organizations have high performing learning and development (L&D) departments. There is a direct correlation between organizations that are successful and how much value they place on L&D. Many organizations are struggling with finding the right people to fill technical jobs due to the shortage of skilled workers to fillRead… Read more »
We know that government is slow to adopt new technologies and change. But the technologies now exist to provide you as a constituent or as a state leader with the ability to see where state dollars are being spent and what results are being achieved virtually in real-time. It is now only a question ofRead… Read more »