The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
According to John Duckwitz, from Granicus, “The biggest challenge is engaging with citizens where, when and how they want to communicate.”
With so many channels of engagement available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
For many government agencies, the issue isn’t a lack of data but rather the inability to quickly analyze it and turn those insights into actions.
This blog post is an excerpt from GovLoop’s recent guide, “The Internet of Things: Challenges and Opportunities for Government.”
This blog is an excerpt from GovLoop’s recent guide, “Tech Priorities for a Modern State and Local Government.”
This blog is an excerpt from GovLoop’s recent research brief, Engaging Citizens and Improving Outcomes: Digital Communications for State and Local Governments.
This blog post is an excerpt from GovLoop’s recent guide, “Taking Government Cloud Adoption to the Next Level.”
Collaboration is a common theme in government today because it can increase employee productivity, improve communication, enhance resource sharing and even cut costs. But in a drive to achieve these results, many collaboration projects forget the ultimate objective of government: serving citizens. Learn how you can marry efficiency and results with high-quality constituent services.
As the private sector interacts with citizens in increasing innovative ways, the public has come to expect the same level of engagement from the government. Granicus is making it easier for citizens to connect with government data and information by streamlining and digitizing necessary processes.