I have had the great pleasure of the last two years to be a part of a team that is working to support the execution of innovation projects for the VA Center for Innovation. The VA Center for Innovation “identifies, tests, and evaluates new approaches to meet the current and future needs of Veterans throughRead… Read more »
EIS is the main component of the Network Services 2020 (NS2020) Strategy. It will replace GSA’s Networx and regional and local contracts, which many agencies currently use to acquire best-value IT, telecom, and infrastructure. Agencies will start to transition in 2017.
When things are running smoothly, a lot of us find it hard to push ourselves and think creatively. However, when someone challenges us to find new ways of doing things, we’re more inclined to think outside of the box and innovate. For instance, think of the reality show ‘Top Chef’. The challenge of the competitionRead… Read more »
Internal customer surveys are a good way to find out how support services are functioning, and they can yield valuable insights that promote innovation, help retain talent, increase job satisfaction and encourage continuous improvement. They can also increase the overall performance of the government, because an organization that cares about its employees’ opinions and acts… Read more »
Innovation is a big buzzword all over the business world. It’s taken off in the private sector, with companies such as Apple or Tesla constantly pushing boundaries in terms of creativity and delivery. In these organizations, there is a culture of innovation, where it is encouraged and rewarded. But what about the public sector? WhatRead… Read more »
The Partnership for Public Service, Deloitte and the Hay Group, as part of an analysis of the 2014 Best Places to Work in the Federal Government data looked at innovation trends from the eyes of federal employees. The results released in April 2015, were not surprising. Innovation is a dirty word in the federal sector.Read… Read more »
How can cities successfully partner with nonprofits, foundations, universities, and private businesses to improve service delivery to citizens using technology?
Talk of innovating Federal acquisition is widespread. Change is needed, and many smart people are hard at work on it. Confusion accompanies the conversation, however, and clarification is needed. If you’re involved in an acquisition innovation effort, ask yourself the following questions. What do we mean by innovating acquisition? Broadly, it seems the government canRead… Read more »
My team helps support creative practice in the Scottish Government: encouraging and equipping staff to come forward with, and implement, ideas that will improve our corporate systems and our policy making. Sometimes what we do can seem a bit like magic. We come in, sprinkle a bit of fairy dust over a problem and ‘hey presto’,Read… Read more »
Chris Dorobek’s March 18, 2015 program, “The Lowdown on Digital Services,” didn’t focus on innovation, but his guests’ ideas were all about it. Martha Doris, Rick Parrish, and Hannah Moss described Federal Government efforts to improve customer experience. Their comments about value as the point of a good customer experience are what innovation is supposedRead… Read more »