In today’s world, organizations must be agile and adaptive to change, while still focusing on long-term objectives. Strategic planning can make that happen.
A well-developed and deployed strategic plan can maintain an agency’s focus, push back on emergent priorities, enhance talent development and increase employee accountability.
Innovation doesn’t have to be the enemy of providing reliable services — it can help agencies do more with less. Here are some tips on how it’s done.
Does your government agency run a program or service that requires people to apply? By doing research into the experiences that applicants are having, you can gain insights to help design and implement improvements.
Last month, Governing magazine released an article on the biggest issues to watch in 2023, and budgets made the top of the list. The article highlighted many reasons for optimism about the financial health of most governments — many of which are seeing surpluses — but it carried a cautionary tone and conveyed a scarcityRead… Read more »
Government agencies need to uncover their constituents’ real needs in order to establish customer-centered services and comply with mandates. User research programs help agencies do that, but they can be complicated. We identified key issues and steps to consider.
Join us online Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT to celebrate the 2022 NextGen Public Service Award Winners and speak with experts about implementing innovative thinking.
Innovation is the introduction of a new idea, method, or device. Changing processes is essential to making the best use of innovations in technology.
Overcome the obstacles to change in your agency.
A GAO team is exploring an array of innovative technologies to help government solve its toughest problems and is offering critical insights for public policymakers to consider.