Understanding the root cause of complex system failures can be tricky, and our desire for accountability may sometimes be at odds with learning the root cause. Incorporating blameless postmortems to help identify issues could help agencies provide better services to those who need them.
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
ChatGPT and similar tools hold enormous potential to help governments deliver better services. How they are adopted and used will make the difference between success and failure.
Montana’s Department of Natural Resources and Conservation employed maps and dashboards to add transparency to the distribution of economic stimulus funds.
One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.
It’s essential for governments to do everything they can to make their forms as accessible as possible, as they are critical gateways to public services.
By using reminder text messages, governments can ensure that people take needed actions to enroll in or maintain access to services.
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation.
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.