If you wish to be successful with your digital government initiatives, you must measure. Without reasonably good metrics you have no way to determine success and no way to gauge how you should direct your resources. Putting up a website is not a measure of success. You really need to understand what that website isRead… Read more »
So I spoke at the New Jersey statehouse on GovLoop last week. Here are some notes from the other sessions: -Watched video of Socialnomics -Listening first, selling second -Iran presidential elections -State Department sent social media experts to Russia for diplomatic piece -Mexico- use Twitter to talk about locations where violence has occurred -PR andRead… Read more »
The point of this post: Just as the web changed our model of content publishing, so it will change our model of application development. Government IT shops need to evolve to keep up. Publishing and the Web Once upon a time, a writer would write a book (and re-write it and re-write it). Then aRead… Read more »
So I’m here at Open Gov and Innovations and just heard the keynote Cory Ondrejka talk about Open and Agile. Here’s my notes:-It’s hard to be fearless-Hard to lead fearlessly-Get others to follow your examples-How can we keep up in an accelerated world-People predict linear growth, but reality is discontinuous -Usually less short term changeRead… Read more »
Today was an extremely busy day for #gov20 and #opengov events and tons of great topics. I was following the tweets from #govwebcon (especially @gwynnek and @levyj413) and thought this could lead to some great discussion on content, feedback, technology, public relations, transaction vs. information, and more. So anyone who doesn’t want the conversation toRead… Read more »
We’ve been measuring satisfaction with federal websites since early 2002 and reporting it publicly every quarter since late 2003. That’s 27 consecutive reports, and believe me, the people here who analyze the data and put together those 27 reports would probably say it feels like 100. But the point is that while overall citizen satisfactionRead… Read more »
The organizers of the Open Government Directive Workshop, being held today at the USDA, asked me to help with a companion online Twitter chat during the workshop. Please come join in the conversation using #opengovworkshop. Beth Novak kicked off the event just a few minutes ago and we’ll take the best on the conversation andRead… Read more »
So cool to see Sheila Campbell in Fast Company as most influential women in tech. She runs the GSA Web best practices team… http://www.fastcompany.com/article/sheila-campbell-gsa?1272371351
Research Reports 1. OpenGovernment Reports from the UK and Australia (12//2009): See how Australia and the U.K. have developed plans similar to the U.S. Australia encourages “info-philanthropy” (such as a tax deduction for sharing data) and having employees engage online and experiment with new ideas. The U.K. is opening up data, integrating cross-jurisdictional information, emphasizingRead… Read more »
This week DC Office of the Chief Financial Officer released an interactive dashboard (cfoinfo.dc.gov) that provides an intuitive interface for taxpayers to analyze budgets, expenditures and spending plans. Advanced filtering capabilities allow zeroing in on key financial data in a few clicks, such as overtime pay for firefighters, federal subsidies for Medicare/Medicaid programs, Contractual costsRead… Read more »