3 Best Practices to Provide the CX People Demand
At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.
Posts By Pearl Kim
How to Make Cloud Migration Less Hazy
The steps to migrating applications to the cloud can be as nebulous as the name of the technology suggests.
NYC Chief Analytics Officer’s Day During COVID-19
In the state with the highest number of COVID-19 related casualties, New York City has been hit hard. GovLoop spoke with Kelly Jin to find out what kinds of challenges and solutions the analytics team has found along the way.
A True Tale of Successful Upskilling: How Agencies Can Stay Competitive
At the rapid pace that technology evolves, it’s critical to be prepared and identify areas where employees can grow their skillsets. During GovLoop’s online training Thursday, an expert identified five broad skills to take note of.
Making Decisions at a New Normal Pace
When it comes to using and deploying technology to respond to the coronavirus, time is of the essence.
3 Takeaways to Simplify a Complex Telework Environment
The sudden influx of teleworkers means IT professionals have to secure infrastructure, applications and systems in a new, and more complex, environment.
How Can Agencies Increase Citizen Trust?
Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
5 Resources for Resilience
We all need some inspiration to be resilient these days. Though each of these posts originates from different times and different circumstances, there are lessons in each we hope will inspire you to stay resilient during this time.
SBA’s Continuity of Operations During the Pandemic and Its Tech Enablers
When the Coronavirus Aid, Relief and Economic Security Act (CARES) Act was passed in March, the Small Business Administration (SBA) was suddenly in charge of ten times the amount of usual funds to distribute to small businesses.
Government Applications Head to Cloud for Agility and Speed
In the past, agencies deployed cloud in response to mandates, with compliance as a key driver. Today, agencies are driven by the need for more speed and IT agility, which requires modernization, transformation and re-platforming.