3 Reasons to Grow Your Emotional Intelligence
Emotional intelligence has broken through as a crucial quality for government employees.
Michigan Streamlines the Messy Middle of Benefits Determination
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“
Improving Your Agency Without Limits
Here is how agencies can modernize how they operate so they have agile people, processes and technologies that can continuously improve.
Unleash Creativity by Rightsizing Productivity
Productivity doesn’t need to come at the expense of creativity.
CX Is More Than a Role, It’s a Mindset
More important than customer experience jobs in gov are the individuals who occupy those roles, their self-awareness and leadership support.
Q&A: Getting Schooled on Zero-Trust Security
“A lot of people get confused about zero trust. It is to some extent a marketing term. Zero trust as a concept is relatively straightforward.”
The Innovation Mindset
Here are seven steps for shifting your agency’s culture into a mindset of continuous innovation for its mission, workforce and constituents.
What Agencies Can Learn from Moving
Here are three steps agencies can take to smooth their cloud computing migrations that are based on moving homes.
The Case for Data Literacy
With or without data backgrounds, all employees can possess a basis of assessing the appropriateness of data methodologies, outputs and contexts in their line of work. When they do, they create a data-driven organization.
Imposter Syndrome: Overcoming the ‘Fake It ’Til You Make It” Mantra
Nearly 70% of the U.S. population experiences imposter syndrome, and that energy can either fuel or cripple you.