10 Strategies for Navigating Last-Minute “Rush Work”
10 strategies for effectively managing last-minute requests to reduce stress and improve productivity.
IT Enterprise Architect: Challenges Ahead
The enterprise architect role is evolving to respond to cloud and AI. The impact depends on your career level. How will these technologies affect you?
Is Your Vision & Mission Statement Inspiring — or Just Business Jargon?
Reciting your mission statement isn’t enough. If your team can’t connect their work to your vision, it’s just noise. Learn how to make it real.
Future-Proofing Your Workforce: Why Employee Development Should Be a Business Imperative
Investing in employee development isn’t just a nice-to-have — it’s a strategic opportunity for organizational success. Here’s how to create a culture of continuous learning that benefits both your agency and its workers.
Beyond ‘I’m Sorry’: Effective Customer Complaint Management
Dealing with unhappy constituents can be tricky, but following a structured, five-step method can help you manage these interactions effectively.
Shadow IT: Deciding Between “Know” and “No”
Shadow IT will continue to exist. With the emergence of AI, now may be the time to stop saying “no” to the technology and start “knowing” it.
Reasonable Accommodations Process Should Be Interactive & Confidential
Implementing reasonable accommodations should be a collaborative process, and often they’re free.
AI Governance in Government: Building Trustworthy Automation With Public Oversight
While many agencies are adopting AI to streamline services, few have implemented frameworks to manage AI risks.
Approaching the Day With Wonder
What if we lived each day as if it were our first? How would that sense of wonder change our perspectives on work and life? A featured contributor explores the possibilities.
Take a Bite Out of Waste, Fraud and Abuse
Identity proofing, or identity verification, refers to the process of gathering data and analyzing signals to confirm an individual’s identity and assess the risk of conducting a transaction with them. Many individuals have extensive digital trails, making it easy to verify their identities with a high level of confidence. But think about younger individuals whoRead… Read more »