Identifying Quick Wins on the Path to Better Customer Experiences
How can agencies turn this critical surge in COVID-19-related communications demand into a broader digital transformation effort?
The Government Community Joins in Celebrating the Life of Ruth Bader Ginsburg
Ruth Bader Ginsburg was a dedicated public servant who spent her life working to provide people with civil rights, equal opportunity and human dignity.
Best of USAJobs September 18
GovLoop highlights some of the best opportunities available on USAJobs.com in a blog post each week.
Keep Citizens Informed With Social Media
Check out the 2020 Social for Safety Conference (S4SCON) on Sept. 22-23, 2020, a virtual event that will help public communicators across the country learn social media strategies that are working right now.
How the CDC Used Metrics to Communicate COVID-19 Info Online
At GovLoop’s online training Wednesday, Digital Metrics Lead for the Centers for Disease Control and Prevention (CDC) shared how the agency responded online to communicate COVID-19 information to the public.
6 Months Later: Telework Largely a Plus, GovLoop Survey Finds
By the count of a recent GovLoop survey, public service has held up pretty well six months later considering the unscripted, tumultuous changes of COVID-19.
Against COVID-19, SBA Leveraged Agility, Innovation
A lesson from the Small Business Administration’s experience is that ongoing initiatives toward IT modernization tend to prepare agencies for unexpected emergencies.
Protect Agency Data While Remote
The move to remote work increases agency exposure to adversarial risk. Agencies need to mitigate cybercrime as more of their employees work remotely.
A 3-Pronged Approach for Prioritizing CX
Governments must think holistically about the convergence of CX, digital transformation and secure, adaptable platforms. The efficacy of citizen services depends on it.
When the Pandemic Hit, VA Hit Back with Technology
To learn more about the VA’s pandemic response, we spoke with the director and a senior analyst of the Enterprise Cloud Solutions Office (ECSO) at VA.