Sustainable engagement requires two prongs of customer service: meeting mission needs and meeting the end user’s needs. Learn how you can use this approach for better and more sustainable services and engagement at your agency.
A primary responsibility of DHS is maintaining and securing the assets, systems, and networks comprising the 16 critical infrastructure sectors. That’s no easy task and it’s only getting more difficult.
The 1978 Civil Service Reform Act affects the working lives of federal employees every day. It codified merit systems principles and created a framework to resolve disputes involving them—a structure that remains in place and continues to benefit federal employees like you. Here’s an introduction to the law.
For many in government, improving how things are done can seem like a daunting task. The barriers to change can seem insurmountable, but they do not have to be.
One method of avoiding conflicts and decreasing resistance which has achieved significant critical acclaim in recent years is Verbal Judo.
Regardless of whether you’re in the throes of budgeting, or you have a reprieve for another six months, here are a few guidelines to give your budget the makeover it needs to become more understandable and engaging to the public.
How can a group of individuals spread across the globe, working behind their personal computers, with no real budget, successfully take down organizations and governments with millions—sometimes billions—of dollars to spend on cybersecurity?
North Carolina knows a thing or two about consolidation. Check out how they are doing so while ingraining innovation into the process.
Because so much money has been put into maintaining those old systems, it can be hard to convince your superiors that cloud-based technology is actually more cost-efficient in the long run.
After a recent trip as an exhibitor at a professional conference promoting the career opportunities for my organization, I gained some great insight into the conference life. Here are a few tips and suggestions for your next professional conference.