The 7 Types of People Who Work in Government

There are a lot of stereotypes about people who work in government. Meet real government employees though and you quickly realize that most of the negative stereotypes are unfair. No matter where in government you work, and whether it’s at the local, regional, or national level, chances are that you’ve got coworkers that fit one ofRead… Read more »

Mentoring in Government Agencies: 5 Ways to Empower Employees

Mentoring has long been an effective informal career development tactic in many government agencies. In a testimony to Congress, the U.S. Office of Personnel Management’s Associate Director and Chief Human Capital Officer Nancy H. Kichak described the use of mentoring by federal agencies: “Mentoring is critical and can happen in many ways – through formalRead… Read more »

Five Tips for The Trip (Downtown) to Government Finances

In yesterday’s online training, “Full Disclosure: How Governments Can Best Display Financial Transparency to the Public,” audience members visited the City of Chattanooga – virtually of course – to get a glimpse into the City’s brand new Open Budget Application – launched only three days ago as a subset of their already welcomed Open DataRead… Read more »

Part 1: World Class Organizations, Are You Missing Something?

I am attending the Florida Sterling Council’s Annual Conference in Orlando next week as a Sterling Examiner going into my fourth year. Sterling is the Florida Governor’s version of the nationally recognized Malcom Baldrige Presidential program; they are not-for-profit and serve both public and private entities. Both programs are dedicated to improving the performance ofRead… Read more »

Federal Agencies Must Treat Customer Experience As A Business Discipline

By now we all know that federal customer experience (CX) is disastrously weak, and that improving it will boost both agency operations and the health of the political system. We’ve also seen some pockets of hope popping up, as I predicted a few months ago. For instance: The Department of Education’s new portal is complete,Read… Read more »

Case Studies on Smart Communities

During GovLoop’s May 21 online training, Become A Smart Community Using Tools You Have, But Probably Don’t Know About, Esri’s Director of Government Markets, Christopher Thomas, and Hub Program Manager, Brenda Wolfe, demonstrated how geospatial technology enhances efficiency across the public sector. GIS apps on the ArcGIS platform are immediately deployable and easily configured forRead… Read more »