Improving Police-Community Relations Before It’s Too Late

Civil unrest in places like Ferguson, Missouri and Baltimore has local government leaders across the country concerned about police-community relations in their own cities and towns. While it’s true that larger cities with greater diversity – whether economic, ethnic, racial or religious – are more at risk, government leaders in cities of all sizes canRead… Read more »

A Good Quote is More Interesting Than This Headline

Let’s start by admitting that, sometimes, all a reporter needs is a quote to finish a story. Any quote, as long it’s relevant and they meet their deadline. What they’d really like, however, are birds flying backwards. That’s the gist of a legendary quote used in one of my journalism classes, from a guy tellingRead… Read more »

The Future of Cloud Computing? The Convergence of Big Data, Mobility and Cloud

This blog post is an excerpt from GovLoop’s recent guide, Forecasting the Cloud: Eight Ways the Technology is Changing Government. To download the full guide, head here. Cloud computing is not a new idea in the world of government IT. But Cisco believes there is a new future opportunity of cloud computing – and forRead… Read more »

How Going Paperless Transforms the Agenda, Meeting and Approval Process for Clerks

What do you know about the clerk working in your city our county government? We’re guessing probably not a lot. However, a clerk in your local government is constantly doing a lot of work — mostly behind the scenes that you may never know about. And the fact is, the job of a clerk is criticalRead… Read more »

Federal Agencies Must Focus On Emotion To Create Great Government Customer Experiences

Think about the last time you went through airport security. Or applied for federal benefits. Or paid your taxes. How did those experiences make you feel? What specific emotions did they invoke in you? Did you feel comforted, hopeful, and valued – or insulted, frustrated, and nervous? Questions like these are the most important thingsRead… Read more »

It’s Not A Popularity Contest… Or Is It?

The government is faced with a conundrum. It’s unpopular and unattractive for emerging cybersecurity professionals. Unfortunately, the government has been the subject of many recent hacks. On top of this, federal agencies have a great deal of information and services that hackers want to gain access to. So, the government needs more and better cybersecurityRead… Read more »