Career

Add An Awesome Accelerator to Your Leadership Tools

Recognition is something that everyone desires and seeks when they perform on and off the job. Recognition helps us meet a significant ego need we all have. When our performance also meets our personal needs, our motivation to continue good performance is significantly increased. By combining recognition with any of these tools it serves as… Read more »

3 Things Your Millennial Leader Doesn’t Want to Hear

Millennials have been active in the workforce some time now, and they are moving into management and leadership roles in government and in private sector. With the advent of the millennial leader, expect changes. A new generation almost always means new rules.

Government Customer Service Isn’t Customer Experience

If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »