Career

The Postmaster General speaks out

Happy Monday! The way Postmaster General John E. Potter sees it, he has less than six months to convince Congress and the nation of the urgent need to retool the U.S. Postal Service for the 21st century. By fall, the Postal Service won’t have enough money to make payroll, Potter predicts. But big customers, regulators,Read… Read more »

Member of the Week: Denise Hill

Denise Hill Organization: U.S. Department of Energy Supporting Links: www.energy.gov; www.energy.gov/open 1. What was your path to public service/current job? After college, I started working as a retail manager, excited to have my first post-college job and for the adventures that lay ahead. Growing up, many of my relatives, including my mom, had careers inRead… Read more »

Application development in the Internet age

The point of this post: Just as the web changed our model of content publishing, so it will change our model of application development. Government IT shops need to evolve to keep up. Publishing and the Web Once upon a time, a writer would write a book (and re-write it and re-write it). Then aRead… Read more »

OGI Conference – Internal Customer Engagement

As many of you know, I was asked by the folks at GovLoop and 1105 to moderate a session at the OGI conference earlier this week. I hope that you guys appreciate it if I share the results of that session with the rest of the GovLoop community who wasn’t able to make it toRead… Read more »

Citizens ‘wish list’ and frustrations with local government websites (Part 2)

This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. Click here to go back to Part 1 View full post here. Wanted to order lid for bin online but there wasn’t any for lids – User’s binRead… Read more »

A Necessary Contradiction: Merit-Based Systems and Diversity

Merit-based systems have dominated the federal, state and local human resources landscape for decades with the purpose of creating a process of employee advancement and job-seeker selection that is based on individual skills and abilities. The current issue of PA Times includes a press release related to a report (.pdf) published in December of 2009Read… Read more »

The Federal Coach: Housing and Urban Development’s ‘malignant optimist’

This week I interviewed Shaun Donovan, Secretary of Housing and Urban Development, who – through leading with ‘malignant optimism’ – tries to instill a culture at HUD that encourages creativity and risk-taking. Q: How can federal employees be better leaders? A: My sister, a psychiatrist, once jokingly diagnosed me as a malignant optimist, completely incurable,Read… Read more »

Lessons for Driving the President’s Innovation Agenda through Prizes and Competitions

On April 30, 2010, over 200 public and private sector participants convened at the Department of Housing and Urban Development to think big about how the Government can learn from the emerging trend to use prizes and competitions to solve some of the grand challenges of our time. This event, led by Robynn Sturm fromRead… Read more »

What Drives You?

[Note: cross-posted from cpsrenewal.ca] [Photo: my father Rick and my son Kohl, taken back in June 2008] At the last #w2p mixer (an unofficial social event in Ottawa for Government of Canada Web 2.0 Practitioners) a colleague asked me “What drives you?”. I replied that I cared in the movement in a general sense; thatRead… Read more »