Transparency and Trust are not the Same Thing
Has the availability of data and transparency of government information led to greater trust?
Citizen Engagement
Driving Customer Engagement at Your Agency
Is your agency having a hard time driving customer satisfaction? Check out these expert tips on how you can deliver a better customer experience.
How Boston is Using Data to Imagine a Brighter Future
Traditionally, city planning is a sort of members-only club that rarely involves the public. By purposefully getting the word out and engaging citizens at every step, Boston is changing that convention.
Fostering Citizen Engagement Through Text Messaging Campaigns
As we move further into the 21st century, mobile engagement has been particularly effective, but with so many channels available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
How to Advance Women’s Issues from City Hall
The Boston Mayor’s Office of Women’s Advancement was established in 2014. Only two years later, it’s already made significant process towards its goals of increasing women’s representation inside City Hall and within the city-at-large. In a recent interview, the Office’s Executive Director Megan Costello discussed how they’ve managed to so rapidly grow and become an impactfulRead… Read more »
Building Sustainable Engagement at Your Agency
Sustainable engagement requires two prongs of customer service: meeting mission needs and meeting the end user’s needs. Learn how you can use this approach for better and more sustainable services and engagement at your agency.
Extreme Budget Makeover – Reframing Budget Communication
Regardless of whether you’re in the throes of budgeting, or you have a reprieve for another six months, here are a few guidelines to give your budget the makeover it needs to become more understandable and engaging to the public.
Building Experiences, Not Just Technologies
With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.
The Magic of Disney in Ottawa County
What does the imaginative Disney have to do with government? A lot more than you think. Learn how Ottawa County is using the Disney way to deliver better customer service.
You’ve Built It, But They’re Not Coming
You’ve hosted open houses, you’ve ask questions on social media, you’ve created an online feedback form. But you’re still not getting the community engagement you want – and need. You’ve built it, but they’re not coming. Here’s what you might be missing.