Citizen Engagement

GovBytes: Spending Money To Train Citizens How To Use Your Site

Could this be the future? Brian Heaton of Government Technology wrote Wednesday that at least one local government will soon be offering online training to educate citizens on how to use their new and improved website. The Community Digital Forum, to be held Wednesday, June 29, will feature hands-on instruction on how to navigate the… Read more »

When the Tin Standard is Enough: Social Media Engagement vs. Broadcast

As I’ve said before, there are very few absolutes when it comes to social media. Trust me, I’m well aware that the first word in “social media” is “social.” And there’s no question that the gold standard is to fully engage in any platform like Twitter, and that means retweeting, following others, etc. In Facebook,… Read more »

On track to nowhere

There has been a lot of work in recent years on ways of improving the process of public consultation. It’s not something about which I have any great expertise or direct involvement, but I am conscious of great efforts to produce consultation material in forms which are not just useful and accessible themselves, but which… Read more »

Creating and Measuring Citizen Trust

I’m at 2011 Gov’t Customer Satisfaction Forum presented by Federal Consulting Group. There’s some great presentations so I’m taking notes. Dr. Forrest Morgeson, Research Scientist, American Customer Satisfaction Index How much citizens trust government-Measure by agency-Measure by generalized trust -People trust more specific agencies than overall trust in gov’t. 68% agency trust vs 41% overall… Read more »

Bridging the Digital Divide at NASA

Citizen Engagement at NASA View more presentations from Nick Skytland. NASA Ames will be hosting a Tweetup February 11, 2011! The event will provide NASA Twitter followers the opportunity to speak with scientists and Center leadership. The Tweetup will include a “meet and greet” session to allow participants to mingle with fellow Tweeps and some… Read more »

What Governments can Learn about Citizen Engagement from Air Canada

Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems to… Read more »

As We Do What’s Exciting, Let’s Not Forget What’s Important

Improving government’s customer service means constantly looking for new ways to do things, seizing new technologies, and experimenting. All good. But as we do what’s exciting and new, let’s not forget that we also need to do what’s important. Like implementing all the laws, regulations, and requirements already in place, for government websites. A little… Read more »

Project of the Week: Austin’s Crowd-sourced City Budget

This past week, while I was in Texas, I learned that the City of Austin has launched an innovative online tool for the public to provide comment about their 2010-2011 Budget. Community members will be able to vote on priorities for unmet service demands and potential service reductions as the City works toward formulating its… Read more »

Australia – Principles for citizen : public servant engagement

Hi Folks I’m guessing that many Govloop members are not aware of the AGIMO Blog recently set up in Australia. What struck me was the absence of something really simple to assist people who do not ordinarily blog to engage. With that thought in mind I whipped up something for AGIMO and they have posted… Read more »