Citizen Engagement

Improving Government – One Tablet at a Time

Over the weekend, I read a great NY Times article entitled “Making Us Safer, One iPad at a Time”. In this article, the author Steven Cohen describes the current case of judicial paperwork. Basically, when an officer arrests an individual, the officer writes info by hand into memo books, clerks decipher these memos and enter… Read more »

State of Gov-Media Relations: Irreconcilable Differences?

If this were a State of the Union address, the takeaway may appear disheartening: the state of government-media relations is not strong. In fact, it never has been a harmonious relationship and appears to be getting worse due to a variety of factors. All government employees, as well as the general public, should understand the… Read more »

Presidential Election: Voter Guide for Feds

Pay and benefits, jobs and management, the scope and size of the U.S. Government — these are some of the major issues at stake for federal employees during this Presidential election. The next Administration will impact the entire federal workforce and the future of Uncle Sam. Both candidates have laid out starkly different visions and… Read more »

AustinTexas.gov: Award Winning Site Increases Accessibility and Expands Audience

As citizens continue to move away from desktops to mobile technologies, it becomes increasingly important for developers to consider how their site design will appear not only on desktops and laptops, but tablets, smartphones, and other mobile devices. Additionally, investing significant resources in website design may be seen as investing in obsolete technology, with so… Read more »

Identifying the Promise of GIS for Government: Citizen Engagement

Post Highlights GovLoop releases new report: Identifying the Promise of GIS for Government Citizen Engagement has been transformed by GIS technology Post identifies six steps in the citizen engagement loop Highlights case study for citizen engagement using GIS technology The GovLoop report, Identifying the Promise of GIS for Government, focuses on best practices, case studies… Read more »

National Audit Office invites the public to contribute to departmental audits

In what I believe is a global first, Australia’s National Audit Office (ANAO) has launched a pilot program inviting members of the public to contribute to selected audits in progress, aimed at promoting closer citizen engagement in the audit process. The system allows the public to provide contributions related to the efficient and effective implementation… Read more »

Beyond Cats & Kardashians – 13 Tips on Building Meaningful Online Engagement

Today, I gave a talk at Cornell Law & Internet conference on the topic “Beyond Cats & Kardashians – Building Meaningful Online Engagement” Here’s my 13 of my tips: -Find the engagement pain point -Focus on the underlying demand for the service -Find the existing audience you can leverage -Embed elsewhere -Leverage timely events -Promote… Read more »

Civic Engagement and Open Innovation: Engaging Stakeholders in 2012

In an environment with decreasing resources and often increasing expectations for government performance, local government innovators are springing up in cities across the country. The three panelists for this session are working to make “government a platform”, providing the tools for citizens to engage with the city, tools which can be utilized to provide important… Read more »