I phoned a bank today. It was a call I didn’t need to make and which created no value for me. The bank may or may not care about that. It was a call which the bank didn’t need to receive and which cost them money they didn’t need to spend to deal with. TheRead… Read more »
I was asked once to review some automated programming services a state was offering. Funny thing, there was a statement that said, “If someone is available to answer your call, they will–if not call call later.” Good customer service? Someone thought so. I was appalled. This has to do with both customer service and training.Read… Read more »
I’m interested in interviewing project managers about their experience using mobile technologies such as smartphones and tablet computers to support their project management work. A particular interest is the impact of such technologies have on the communication and collaboration that occurs during the course of a project. I’m currently writing an article about using mobileRead… Read more »
We highlighted crisis communications a couple of weeks ago when we featured crisis communications expert Dr. Joe Trahan and his “go ugly early” approach. Crisis communications will be a hot topic at next week’s NAGC Communications School. I’m really interested to hear from others on how they distribute and redistribute tasks during a crisis. AtRead… Read more »
On our program today We’ve been talking a lot about the Obama administration’s Digital Government Strategy in part because technology is really chainging how people deal with government. But it’s also important to get insights about how feasible this strategy actually is. Will it work? Alan Balutis has been there and done it, both inRead… Read more »
This week I had the chance to sit in a webinar, The Rise of Social Government, which was presented by the Fels Institute and sponsored by GovDelivery. The webinar previewed a report that will be released shortly on how local governments are using social media. I thought it was a fascinating discussion; the slides andRead… Read more »
How did sheep solve a problem for our agency in creating the USDA OCIO’s brochure? It’s simple, really.
Bullying has become a critical issue in America’s schools. Studies show that upwards of one-third of all students report experiencing bullying—physical, emotional and social—and three-quarters report witnessing it. But the Education Department is fighting back. Deborah Temkin is a Research and Policy Coordinator for Bullying Prevention Initiatives at the Education Department. She leads the government-wideRead… Read more »
Facebook’s recent disappointing IPO has triggered a torrent of quasi-biblical prophets of doom. Michael Wolff has scribbled the most apocalyptic message on Belshazzar’s Facebook wall. Mene, Mene, Tekel u-Pharsin, Zuckerberg? The daily and stubborn reality for everybody building businesses on the strength of Web advertising is that the value of digital ads decreases every quarter,Read… Read more »
On Today’s Program: Does mobile government have a place in the new Digital Government Strategy? Yes, says Tom Suder the President of MobileGov. We’ll continue our series talking to the finalists for the Service to America Medal winners — the SAMMIES — we’ll talk to a fed who was bullied as a kid and sheRead… Read more »