Making the Case for Prioritizing Government CX
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
Communications
Reaching Millions: How a Small Kansas City Used Social Media to Help Heal Tensions
What does an internet superstar look like? You might not think of Lenexa, Kansas, police officers in this category, and yet, they were.
Fostering Positive Relationships at Work
It only takes a few minutes to connect with someone at work that will leave you both feeling more positive about the relationship, and this positive interaction has the potential to improve how you work together.
Asserting Your Strengths to Enhance Your Professional Productivity
Self-assessment about your professional strengths and weaknesses not only makes you a sharper employee, it can also leave you feeling more fulfilled by the work you’re doing.
From Colleague to Coach: Revamping Feedback Culture
Transform how you and your coworkers give and receive feedback to improve workplace morale and empower the team.
How NIH Implemented a Culture Change Using Data and Feedback
The National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) developed a strategy to implement changes based on findings from the Federal Employee Viewpoint Survey.
How a Writer Built One of Government’s Most Awarded Chatbots
The websites themselves are incredibly intuitive and easy to use, led by a simple extra project that a technical writer took on.
How to Deal With Toxic People at Work
Toxic people are everywhere – and the workplace is no exception. I thought I had put stories of petty bullying and insults behind me when I left high school, and yet life quickly taught me how wrong I was.
Does Your Agency Have Unified Communications?
Download this e-book to read about highlighted discussions from the roundtable, which included topics such as cloud security, customer experience (CX) and workforce reform.
Dealing with a Passive-Aggressive Coworker
Dealing with a passive-aggressive coworker is hard — but not impossible. Here are ways you can react differently to this difficult situation.