How NIH Implemented a Culture Change Using Data and Feedback
The National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) developed a strategy to implement changes based on findings from the Federal Employee Viewpoint Survey.
Communications
How a Writer Built One of Government’s Most Awarded Chatbots
The websites themselves are incredibly intuitive and easy to use, led by a simple extra project that a technical writer took on.
How to Deal With Toxic People at Work
Toxic people are everywhere – and the workplace is no exception. I thought I had put stories of petty bullying and insults behind me when I left high school, and yet life quickly taught me how wrong I was.
Does Your Agency Have Unified Communications?
Download this e-book to read about highlighted discussions from the roundtable, which included topics such as cloud security, customer experience (CX) and workforce reform.
Dealing with a Passive-Aggressive Coworker
Dealing with a passive-aggressive coworker is hard — but not impossible. Here are ways you can react differently to this difficult situation.
Landlines and Smart Phones: Is it time to cut the tether?
For decades we have become accustomed to having a landline phone on our desk. With mobility being part of work processes nowadays we may have a smartphone as well. Do we need both?
2 Questions to Ask to Ensure Valuable Intranet Content
Before you develop your next internal comms strategy or craft your next one-off piece of content, asking the three questions below can get you moving toward content that adds value to your organization’s portal.
What Government Agencies Need to Know About Emoji: Part 3
While emoji have become commonplace, using them to enhance messages has become more nuanced and, sometimes, complicated. Let’s look at some issues that emoji enthusiasts in government should know about.
Writing is the Key to Career Success
Skilled communicators are an asset to any team, and your writing ability can have an impact on whether you’re hired or fired, promoted or passed over.
New Friend Request: How Government Can Use Social Media to Connect with Citizens
Government agencies need to keep their social media tactics fresh to stay connected with their constituents.