The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
Communications
How You Can Better Use Social Media in Government
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
How to Boost Employee Morale
Government employees were adversely affected by the partial shutdown, missing two paychecks and facing a backlog of work when they returned to the office. So what contributes to a lack of morale and what can employers do about it?
OPM’s Weichert Clarifies Leave Procedures During Shutdown
On Jan. 23 the Office of Personnel Management (OPM) released recommendations for how agencies should carry out the bill for excepted employees.
Digital Transformation Through Electronic Signatures
Paper processes can be a time-consuming and inefficient constraint on agencies. Electronic signatures offer a step up for agencies considering ways to save time and resources.
Furloughed or Working Without Pay? Advice From Those Who Have Been There
GovLoop spoke with three federal employees who went through the federal shutdown and asked them what they learned. Here’s who they are and what they had to say.
Get Your Finances in Order – Shutdown Budgeting 101
More people are thinking about their retirement right now because they’ve been under pay freezes, budget cuts, sequestration and furloughs.
#ShutdownStories: How the Federal Shutdown Is Impacting America
Federal employees and their families have taken to social media to voice their frustration about the budgetary impasse in government.
Your Website is Your First Impression – Part 2
An organization’s website is often a stand-in for its brand – and its quality can impact how customers consider your jurisdiction over other options. Here are two more personas that are likely to treat your website as a barometer of your agency’s quality and abilities: tourists and job seekers.
5 Things Reporters Want You to Know
Over the course of your career in government, you may well field news media requests. For some, that’s not a pleasant task. Here’s what you need to know to ensure your news interview is a great opportunity rather than a career crimper.