Last week I sat down with Alex, an Epidemiologist (and fellow public servant), and we worked through a redesign of the information systems he and his team use to track infectious diseases that may be threatening Canada. Although to be honest, that was never the intention. We originally met to discuss how (if) tablet computersRead… Read more »
KippsDeSanto is an investment banking firm with an outstanding reputation in the national security and advanced technology sectors. The leadership of the firm have demonstrated a proven commitment to community building and in doing so have built a very virtuous system that delivers value to a wide range of stakeholders. Every person I’ve ever metRead… Read more »
Since my last desperate begging funding drive, several companies and organisations have leapt to support LocalGovCamp, namely: Public-i Firmstep Talk About Local Global Crossing Arcus Global Many thanks to them. They join those who had already stuck their hands in their pockets: LGIU Podnosh The MoreOpen fund (where the cash comes indirectly from all theRead… Read more »
CDC online article identifies top 10 public health achievements of the first decade of the 21st century. Tobacco control makes the list, due to a federal cigarette tax increase; more smoke-free laws; and FDA regulations that ban flavored cigarettes, restrict youth access to tobacco products, and require larger, more graphic warning labels on cigarette packages.Read… Read more »
I am amazed. I just wrote a post yesterday about a few select companies that I love. I am impressed by their movement to interact with customers more as humans, and less like credit card transactions. They have identified the sucky experience that many customers face with other companies offering their same line of products,Read… Read more »
Just nine days after starting an official (and verified) Twitter feed, the U.S. Secret Service had a pretty public gaffe that most professional social media managers have experienced (or feared) at some point or another. As reported by ABC News and other outlets, a staffer accidentally tweeted something meant for a personal account. The departmentRead… Read more »
Research Social media and customer service (05/11/2011) –The American Express Global Customer Service Barometer found ninety percent of survey respondents want to speak with a representative on the phone rather than via social media, a chat program or another newer form of communication. People will use social media to spread the word and social toolsRead… Read more »
There’s certainly no shortage of stories regarding customer engagement and social media interactivity by many businesses on the Internet, especially when responding to negative feedback and proactively shaping the amplified, echo-chamber public dialogue that follows. PR and marketing staff may be tuned to trending commentary through “social listening” tools, search engine alerts and direct monitoringRead… Read more »
I’m not committing to a 5 minute post. It might be, it might not but the simple fact is I’ve been asked to write this, by someone I have the utmost respect for, and so a job done at all must be done properly. If you’re reading this blog, I am guessing you don’t needRead… Read more »
While it is not unheard of for public agencies to ban use of social media at the workplace, officials in Kent County (DE) took their policy one step further. The county already prohibits employees from using social media at work. But a recent proposal tried to stop workers from using social media to criticize colleaguesRead… Read more »