Communications

Weekly Research and Best Practices Summary

Research 1. How does your state match up digitally? (09/28/2010) – 2010 Digital States survey evaluated states in eight categories, such as leadership and innovation; citizen engagement and open government; and administration and human resource management. Top Digital States: Michigan, Utah, Pennsylvania and Virginia. http://www.govtech.com/enterprise-technology/50-State-Report.html 2. Friends, Followers and Feeds (09/2010) – New study byRead… Read more »

Make Sure Your Social Media Evangelists Feel the Love

This post originally appeared on my external blog, “Social Media Strategery.” While writing my last post, I got to thinking about all of the conversations I’ve had with the talented, ambitious, entrepreneurial colleagues I’ve gotten to know over the last few years. Most of these individuals serve, in some fashion, as social media evangelists –Read… Read more »

Letting go for high performance leadership

In Gov 2.0 circles I often hear that organizational culture needs to change. If you think about that you will realize that people need to change. If you think about that you will realize that you have to change. Last year I heard the story of a public servant leader who discovered that sometimes byRead… Read more »

Collecting Citizen Feedback Online – How to Save Time and Ensure Compliance

I’ve seen a lot of discussion and tips being shared on Govloop around the ways governments are handling citizen participation online – over social media, through their website, etc. I wanted to promote a blog post one of our clients, Wendy Clock-Johnson, Citywide Records Manager for the City of Sacramento, recently contributed to Granicus’ ConnectingRead… Read more »

GovLoop & Steve Featured in GOVERNING today!

Here’s the article: Social Media in the Public Sector Posted By John O’Leary | October 4, 2010 A recent study from the National Association of State CIO’s (NASCIO) found an increasing shift toward the use of social media such as Twitter, YouTube, and the like, as a way to better reach constituents. According to theRead… Read more »

What Gov 2.0 Needs Now: Managers, Money and Models

*************************************************************************** GovLoop is proud to have HP as one of its 2010 Partners. *************************************************************************** Many in the government 2.0 community are taking stock of the current state of the movement, asking questions like: Steve Ressler: Is Gov 2.0 in a sophomore slump? Adriel Hampton: Is the Gov 2.0 movement losing steam? Andrea DiMaio: How DoRead… Read more »

My concerns with not feeding the trolls

Image via Wikipedia One of the laws of social media that I regularly hear is “don’t feed the trolls“. There is, to be honest, many good reasons for this, including, but not limited to: They waste precious resources, often driving focus away from real issues, real goals. They can never be pleased. They are peopleRead… Read more »