Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
Learn more about the security considerations agencies need to keep in mind as they continue to adopt video conferencing solutions.
In state and local government, where the ability to deliver high-quality programs hinges on the close collaboration of teams across an organization.
Section 508 requires that all government communications and information are accessible to people with disabilities. But what happens outside official communications is also crucial for accessibility.
Given the complexity of the modern data center, agencies must rely on automation to strengthen network reliability.
Mixed messaging can undercut all the hard work that goes into agency programs and initiatives. Learn the five simple steps your government agency or public-sector organization can take to make sure communications are consistent and clear.
Data is central to countless government modernization initiatives, whether it be the comprehensive overhaul of new agency data governance, feeding public-facing dashboards, or the training of an AI model. But nearly as important as data itself is the culture that surrounds it. That’s why it’s imperative for all government teams — not just IT teams… Read more »
There are four types of communication platform: Rented, owned, paid, and earned. Learn how to leverage each.
Private sector technology has raised the public’s expectations for online customer service. Government must catch up. Good solutions call for personalization — and that requires data.
Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way. Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments;Read… Read more »