Transforming Government With AI
AI is changing the way government does business, and its transformative potential is vast. See how agencies are using it to innovate and make services more accessible.
Digital Government
OMB Just Released Guidance on Usability Testing. Let’s Talk About It.
In November 2024, OMB released a memo clarifying that the Paperwork Reduction Act (PRA) does allow usability testing and offering guidance on complying. The criteria can be confusing, though, so let’s talk about what’s required.
NextGen Leaders: Transforming Public Service for the Digital Age
NextGen leaders in public service must embrace digital fluency, adaptive thinking, and a privacy-first mindset to navigate the complexities of the digital age, build public trust and drive transformation.
How to Deliver High-Quality Omnichannel Constituent Experiences
In this video interview, Docusign’s Michael “M.J.” Jackson describes how a focus on omnichannel communications can result in higher constituent satisfaction and deliver improved outcomes.
Fuel Innovation With a Secure Digital Ecosystem
Agencies cannot discuss future innovation without also talking about cybersecurity. Let’s dive into some key considerations for agencies to create a secure digital ecosystem: Building a Stronger Cyber Foundation Agencies need to address two givens in today’s cyber landscape: that the risk of attacks continues to grow —so they need to adopt better defenses —Read… Read more »
A Decade of Improvement at the Dept. of Veterans Affairs
Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
Why Secure Video Conferencing Matters
Learn more about the security considerations agencies need to keep in mind as they continue to adopt video conferencing solutions.
How to Cultivate High-Performing, Collaborative Teams
In state and local government, where the ability to deliver high-quality programs hinges on the close collaboration of teams across an organization.
Section 508 Is Only the Start of Accessibility
Section 508 requires that all government communications and information are accessible to people with disabilities. But what happens outside official communications is also crucial for accessibility.
How the Modern Data Center Raises the Stakes for Network Reliability
Given the complexity of the modern data center, agencies must rely on automation to strengthen network reliability.