Surviving Ransomware in 3 Steps
Ransomware is a malicious software that is increasingly frightening to federal, state and local agencies – and the citizens they serve – nationwide.
Digital Government
How Well-Designed E-Learning Can Be Life-Saving Work
Creating meaningful online training opportunities that can measure authentic learning may be more important than you think.
Agile Development Produces More Value for Applications
“The goal of the Agile approach is to develop and release working software on a more frequent basis, reducing release cycles from months or years to just weeks or days.”
How to Innovate Like DoD
As the world’s largest employer, the Defense Department’s innovation strategies can inform and improve other agencies that follow them.
Making Your Agency’s Work Easier
Here are three steps your agency can follow to make automation comfortably fit its workforce and operate more efficiently.
Are We There Yet? No, Transformation Experts Agree
Most agencies have been more innovative during the COVID-19 pandemic. But after weathering the pandemic’s first year, many haven’t charted a course ahead.
How the VA Gained Veterans’ Trust
When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.
Learning Long-Term Hybrid Work Etiquette for Your Office
As opposed to applying office expectations to the remote world, new expectation-setting can go a long way in an arena where the rules are yet to be written.
The BBC Goes Big on Digital – and on Data and Security
Becoming a data-centric organization means the BBC could re-engage audiences, but could potentially be a liability if it failed to secure sensitive data.
How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.