4 Steps to Fill the Digital Skills Gap at Your Agency
The half-life of tech skills is shrinking. And that means skills gaps are growing at an exponential rate.
Digital Government
Protecting Your Personal Data
Government agencies have a responsibility to protect our personally identifiable information, but that’s easier said than done. Strong data management and cultural mindsets are important, and there’s a role for automation as well.
Creating a Data-Driven Culture to Support AI and Machine Learning
More attention is being given to how data can solve challenges around digital services. Artificial intelligence and machine learning are powerful tools that can help.
Digital Constituent Services: 3 Mistakes to Avoid
Focus on constituent experience is pushing agencies to update digital services.
What Your Agency May Be Overlooking in Its Cybersecurity
Protocols such as zero trust and identity management aren’t new in the world of cybersecurity. What’s new, and driving urgency, is the cyber threat landscape.
Paper Is Draining Your Talent: Digitize Spend
Management Instead
It’s not uncommon for the spend management process to look like employees carrying a pound of paper expenses from one building to another. You may see some obvious pain points here.
How to Build Innovation Into Service Delivery
From the lobby to the living room, constituents are changing expectations about how they want to interact with their government.
Digital Solutions at the Street Level: How to Modernize Parking Services
Historically, parking enforcement officers used paper lists and checked license plates manually. Was that a zero or an O? You couldn’t be sure.
How Do You Overcome Resistance in Projects?
We spoke with your colleagues, current and former govies who are experts in the digital services realm. We wanted to know: Have they encountered resistance at work? And importantly, how did they overcome it?
Aim for the “X”
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.